By using our services you accept our Terms and Conditions below
Welcome to the Orangeflights website (the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our” and “Orangeflights” refer to Orangeflights, an UAE company and/or our subsidiaries. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the Agreement). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
As a condition of your use of this Website, you warrant that:
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
Considering the current situation with COVID-19 cancellations, it may take up to 180 working days for any refund to be processed by Orangeflights.
Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. You hereby authorize us to cancel the non-used flight on your behalf in case of non-appearance or non-attendance of the flight and to request possible refunds from the airline on your behalf. We are entitled but not obligated to do so and your right to request refunds directly from the airline remains unaffected.
Orangeflights reserves the right to make a full or partial refund at any time with or without notification if the flight ticket is not issued or for any other reason at Orangeflights's sole discretion. In case of the refund, no ticket will be issued to customer. It may take up to 180 working days for any refund to be made by Orangeflights.
Bank transfer payments usually take several days (in some cases up to 5 working days) to arrive. After the payment is received, it may take up to 48 hours more for the reservation to be confirmed. Thus, if you decided to pay via bank transfer, it is recommended that to book tickets at least 2 weeks in advance.
The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Orangeflights does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. In addition, Orangeflights expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this website are intended as only general guidelines, and Orangeflights does not guarantee the accuracy of the ratings. Orangeflights and its suppliers make no guarantees about the availability of specific products and services. Orangeflights and its suppliers may make improvements and/or changes on this website at any time.
Orangeflights and its suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Orangeflights. all such information, software, products, and services are provided “as is” without warranty of any kind. Orangeflights and its suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Orangeflights and/or its suppliers are free of viruses or other harmful components. Orangeflights and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement.
The carriers and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Orangeflights. Orangeflights is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Orangeflights has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majesty or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall Orangeflights and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Orangeflights and/or its suppliers have been advised of the possibility of such damages.
If, despite the limitation above, Orangeflights or its suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Orangeflights and/or its suppliers will in no event exceed One-Hundred US Dollars ($100.00) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Orangeflights Companies, the Orangeflights Affiliates, and/or their respective suppliers.
You agree to defend and indemnify Orangeflights and/or its suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
According to Directive 2013/11/EU and Regulation 524/2013 of the European Parliament, all disputes between consumers resident and traders established in the European Union which arise from the sale of goods or provisions of services can be submitted to an online dispute resolution platform offering a single point of entry to consumers and traders seeking to resolve disputes out-of-court which have arisen from online transactions. You can access European ODR platform following this link.
Any software that is made available to download from this Website (“Software”) is the copyrighted work of Orangeflights and/or its suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Orangeflights and/or its suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.
All contents of this Website are: Orangeflights. All rights reserved. Orangeflights is not responsible for content on websites operated by parties other than Orangeflights. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.
This Website is operated by an United Arab Emirates entity and this Agreement is governed by the laws of United Arab Emirates. You hereby consent to the exclusive jurisdiction and venue of courts in United Arab Emirates, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Orangeflights with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Orangeflights with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any rights not expressly granted herein are reserved.
Orange Group LLC is a registered company in United Arab Emirates.
Orangeflights reserves the right to change/update these Terms of Service at any time without notification. Such changes/updates become immediately effective for all customers.
Last updated: Jan 2, 2021